WebDevStudios, Remote — Project Manager, Delivery Manager

• Coordinated client requests using a support queue for 100+ clients, varying in scale and budget
• Maintained and solidified client relationships by organizing & leading Zoom calls and communicating through a CRM
• Managed a team of engineers, resulting in successful WordPress website redesign projects and support retainers 
• Utilized Teamwork, Teamwork Desk, Slack, Harvest, Zoom, Jira, and Confluence for managing client projects and internal operations
• Implemented and documented new processes for better team management and internal policies
• Oversaw and managed a team of project managers, strategists, and designers - supporting their day-to-day roles and projects
• Provided regular coaching and mentoring to the project managers within my team
• Managed scheduling for projects and team members - including forecasting, resourcing, and capacity planning.
• Planned and prioritized client projects based on objectives, cost/benefit considerations, timing, and project capacity